Frequently Asked Questions
What are your hours of operation?
We are open at all three of our our locations Monday-Friday 8:30am-9:00pm and Saturday- Sunday 9:45am-8:00pm. All appointments must be booked in advance via our online schedule.
Who do I schedule my massage with?
You can select an LMP either by reading our bios on the About Us page and choosing the best fit for your need, or by selecting the location and the time that works for your schedule.
If I cannot make my appointment will I be charged?
Yes. If you do not cancel either via the online schedule or by phone or email 24 hours prior to your appointment you will be charged the full cash rate of your massage.
Do you offer deep tissue massage?
Yes. All of our practitioners understand the value of deep work and welcome your feedback before, during and after the massage on whether you are getting the pressure you prefer during your session. Please also inform your LMP of your past experience with deep work and what deep tissue means to you, if that is the type of work you are seeking.
Do I really need a prescription for you to bill my insurance?
Yes. Many Insurance companies will tell you that your plan allows you to “self-refer”, however this only applies to services with a provider who can diagnose illness, injury or disease. Massage Therapists cannot diagnose, therefore all insurance companies see our services as similar to that of a pain medication, and we need a diagnosis from a Dr. on file. We require all health insurance clients to have a valid prescription on file. This prescription must contain:
- Start date and duration of prescription and/or frequency of visits
- Diagnosis (ICD-9) code
- Name and signature of prescribing physician
Why are your published rates different than the amount you bill my insurance?
As insurance providers we must bill all companies the same rate for our 2 service codes we are allowed. The listed prices for non-insurance billed massage are considered a cash discount rate as we do not have to do the extra work and waiting of billing your insurance company. We bill your insurance $152-$172 depending on which codes they allow us to use, however none of the insurance companies will reimburse us that amount. Each company has a different allowed amount varying between $59-$120, we accept the insurance company's rate as payment in full. *Please note, it is your responsibility to pay your deductible and copay/coinsurance amounts, which may be all or part of the insurance company's reimbursement amount
Do you accept car accident claims?
Yes. We are happy to bill your PIP or 3rd party injury claim, provided we verify your coverage amount and have a prescription on file. In some cases if your 3rd party claim will not pay until there is a settlement in the case, we require you to have a lawyer handling the claim.
Do you accept work related accident claims (L&I)?
Yes. All of our practitioners are registered providers with Labor and Industries, you can book these sessions the same as all other insurance billed massage. We will need you to have a prescription for massage, your claim number and date of injury available at your first appointment. L&I will initially pay for 6 massage sessions, then we will need to reassess and request up to 6 more visits. L&I does not pay for more than 12 visits over the life of your claim.
I donʼt know if I have a co-pay, how will I know what I owe?
If your co-pay for an office visit is not clearly indicated on your insurance card we will bill the insurance company, wait for payment, then invoice you for any balance due.
Is there parking at your office locations?
At the Central District Location: We have one reserved parking space for scheduled clientele to use during their appointment time with us, you enter this space from 21st avenue directly across from Central Cinema, where our main entrance is also located. In Fremont: There is ample free street parking along Fremont Avenue, or you can pay to park in the covered lot in our building.
What should I wear to my massage?
You can come to your massage wearing any clothing that you like. During the session your LMP will leave the room to allow you to undress and get under the sheets on the massage table. You can remove all your clothing if you like as we adhere to strict draping laws as indicated by the State of Washington. We only uncover the area we are working on at the time. Breasts and genitals will never be undraped nor touched during a massage session.
Is it proper/expected to tip the LMP?
It is perfectly acceptable and appreciated to tip your Massage Therapist, however please do not feel pressured to do so. Many clients who are using health insurance do not tip as the massage is part of their health care.
Does your online scheduling system save my credit card info?
Yes, your credit card info is saved via an encrypted system through authorize.net for future billing, we cannot see the card number and will only bill your card in accordance with our payment policy as outlined in our Financial Agreement which you can find on our Contact page.